Last updated: September 2, 2026
Return window
Eligible items may be requested for return within 30 calendar days of delivery. Contact us before sending an item back so the return can be reviewed and authorized.
Return condition
Items must be unused, unopened, in their original packaging and in resalable condition. Proof of purchase or the website order number is required.
Hygiene and safety exclusions
Opened personal-care products, cosmetics, baby wipes, diapers and other sealed hygiene items cannot normally be returned unless they arrived damaged, defective or incorrect. Items marked final sale are also non-returnable.
Damaged, defective or incorrect items
Notify us within 48 hours of delivery. Send the order number, a description of the issue and clear photos of the item, packaging and shipping label. After review, we may arrange a replacement, refund or other appropriate resolution.
Return shipping
When a return is caused by our error or a verified defect, we will provide instructions for return shipping. For discretionary returns, the customer is responsible for return shipping and for ensuring the package reaches us safely.
Refund timing
Approved refunds are issued after the returned item is received and inspected. Please allow 5–10 business days for processing. Banks and payment providers may require additional time before the credit appears.
Original shipping charges
Original delivery charges are not refundable unless the return is due to our error, a verified defect or a legal right that requires otherwise.
Exchanges
The quickest exchange method is usually to return the eligible item and place a new order. Where stock is available, customer support may offer a direct replacement.
Start a return
Email info@muneebahmedventures.com with your order number and reason for return, or call +1 307-445-3401. Do not mail a return without receiving instructions.